The importance of friendly customer service: 6 tips from Zappos

Tony Hsieh, the former CEO of online shoe retailer Zappos, talks about what friendly customer service means and why it's so important.

Ultimate FAQ:Zappos, What, How, Why, When - FasterCapital

5 (out of the book) CX lessons from Zappos

Good Customer Service: Definition, Examples, and Tips

Why Your Company's Customer Service Culture Matters (Infographic)

ZAPPOS' Social Media Customer Service Performance - Juphy

Zappos' Santa Claus feat leaves big shoes to fill

What Is Customer Service? The Ultimate Guide

How Zappos Customer Service WOWs Customers to Win, Chattermill

Customer Service: Definition, Importance, Benefits and Tips

The Ultimate Guide to Customer Service Led Growth